Exceptions and Important Notes

• Non-refundable Shipping Fees: Shipping and handling costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective products).
• Special Promotions or Discounts: Products purchased with promotions, discounts, or as part of bundled offers may be subject to different return conditions.
• If you have a subscription, ensure to cancel it at least 7 days before the next scheduled shipment to avoid further charges.

Refund and Return Policy

Welcome to XOOMKART TECHNOLOGY (OPC) PRIVATE LIMITED! We aim to provide high-quality health supplements, Ayurvedic products, FMCG and household products, and garments to our distributors and customers. If for any reason you are not satisfied with your purchase, we have outlined our refund and return policy below. Please read this policy carefully to understand your rights and options.

1. Refund Policy for Health Supplements and Ayurvedic Products

We take pride in the quality and efficacy of our health supplements and Ayurvedic products. However, if you are not fully satisfied, we offer the following options for returns, exchanges, and refunds:

• Eligibility for Refund:
  • Products must be returned within 30 days from the date of purchase.
  • To be eligible for a refund, products must be in unused, unopened condition.
  • In the case of damaged or defective products, returns will be accepted within 30 days, and the refund will include shipping costs.
  • If a product does not meet its advertised claims or causes an allergic reaction, please contact us within 15 days of receipt for assistance in return or exchange.
• Non-returnable Items: Opened or used health supplements and Ayurvedic products cannot be returned unless they are damaged or defective.
• Refund Process: To initiate a return, please contact our customer service team at support@xoomkart.com or +91 9002507999. Provide your order number, reason for return, and any supporting evidence (e.g., photos of defective products). A return authorization number and instructions will be provided. Refunds will be processed within 5–10 business days after the return is received.

2. Refund Policy for FMCG and Household Products

We want to ensure that you are completely satisfied with your FMCG and household product purchases. Below is our refund policy for these products:

• Eligibility for Refund:
  • Returns can be made within 30 days of purchase for products that are defective, damaged, or not as described.
  • Items must be in unused, unopened condition for a full refund.
  • If the product arrives damaged, please reach out within 7 days of receiving the product for a full refund.
• Non-returnable Items: Opened or consumed FMCG and household products (e.g., food, cleaning supplies) are not eligible for return unless they are defective or damaged.
• Refund Process: Contact customer service at support@xoomkart.com or +91 9002507999. Provide your order number, a description of the issue, and images of the damaged product (if applicable). Refunds will be processed within 5–10 business days after the return is received.

3. Refund Policy for Garments

Our garments are carefully designed and produced to meet high-quality standards. If for any reason you are unsatisfied with your garment purchase, our refund policy includes:

• Eligibility for Refund: You can return items within 30 days of purchase if they are unused, unwashed, and undamaged.
• If your garment is defective or was sent in the wrong size or color, you can request a full refund within 30 days from the delivery date.
• Non-returnable Items: Garments that have been worn, washed, or altered in any way are not eligible for return or refund.
• Refund Process: Contact our customer service team at support@xoomkart.com or +91 9002507999. Provide your order number, the reason for return, and any applicable photos of the item. Refunds will be processed within 5–10 business days after the return is received.

4. Multi-Level Marketing Specific Refund Policy

For our MLM distributors, we offer a Buy-Back Guarantee to support your efforts and ensure that you are not left with unsold inventory. Please refer to the following conditions:

• Eligibility for Refund: Distributors can return unsold, unopened products within 30–90 days (depending on the product type). Products must be in resalable condition and returned in their original packaging.
• If you choose to exit the MLM program, you may return your purchased inventory for a full refund, excluding any shipping costs.
• Restocking Fees: A restocking fee may apply to returns depending on the company’s policy, particularly if the product has been handled or repackaged.
• Refund Process: Contact the MLM customer service team to start the return process. Provide your distributor ID, order number, and the products you wish to return. Refunds will be issued once the return is processed.

5. How to Request a Refund or Exchange

1. Contact Customer Service: Reach out to our customer service team at support@xoomkart.com or +91 9002507999 with your order number, product details, and reason for return.
2. Return Authorization: Once your return is approved, you will receive a Return Authorization Number and instructions for returning the product.
3. Return Shipping: If the product is damaged or defective, we will cover return shipping. For other reasons, the customer may be responsible for return shipping costs.
4. Refund Processing: After receiving the returned item, we will process your refund to your original payment method within 5–10 business days.